Asistencia técnica
¿Estás teniendo problemas técnicos? Desde dificultades para iniciar sesión hasta consejos sobre el navegador, encuentra ayuda para resolver problemas y disfruta de una experiencia de compra sin contratiempos.
Si tienes problemas para ver o acceder a karllagerfeld.com, estamos aquí para ayudarte.
Con el fin de disfrutar de la mejor experiencia de compra, recomendamos usar la última versión de tu navegador, por lo que, si estás experimentando algún problema técnico, empieza por comprobar si estás utilizando la versión más actualizada.
Para solucionar problemas de navegación, recomendamos eliminar las cookies y los archivos temporales de tu ordenador y comprobar que Javascript esté habilitado.
Si el problema persiste, nuestro equipo estará encantado de ayudarte e intentaremos solucionar el problema lo antes posible. Solo tienes que ponerte en contacto con nosotros para comunicarnos los detalles del problema.
Por favor, asegúrate de proporcionarnos la siguiente información:
- Tu sistema operativo (Windows 11, Mac OS X, etc.)
- Navegador de Internet y versión (Chrome, Safari, etc.)
- La URL a la que estás intentando acceder (www.karllagerfeld.com).
Puedes iniciar sesión en tu cuenta utilizando un código de verificación único de 6 dígitos que te enviaremos a tu correo electrónico.
No se requiere contraseña, solo tienes que introducir tu dirección de correo electrónico y te enviaremos el código para acceder de manera segura a tu cuenta.
Disculpa las molestias ocasionadas. Es posible que otro cliente haya adquirido el artículo o la talla guardados en tu cesta, ya que los productos siguen disponibles en el sitio web hasta que se completa el proceso de pago.
Si el artículo está agotado, no te preocupes: ¡algunos diseños vuelven a estar disponibles! Puede suscribirse para recibir una notificación si vuelve a estarlo.
Mientras tanto, no dudes en sondear otros colores o ponerte en contacto con nuestro equipo de Atención al Cliente, que estará encantado de sugerirte un diseño similar.
Por supuesto. Para actualizar tu dirección registrada, simplemente inicia sesión en tu cuenta, ve a tu perfil y desde allí podrás agregar, editar o eliminar los detalles de tu dirección.
Puedes eliminar tu cuenta de Karl Lagerfeld en cualquier momento poniéndote en contacto con nuestro equipo de Atención al Cliente.
Lamentamos escuchar esto, pero estamos aquí para ayudarte.
Nuestra newsletter puede estar bloqueada por el filtro antispam de tu cuenta de correo electrónico; si es así, prueba a añadir «[email protected]» a tu lista de remitentes seguros.
Si eso no funciona, puede que no tengamos tu dirección de correo electrónico completa o correcta, así que ponte en contacto con nuestro equipo de Atención al Cliente y nos aseguraremos de tu dirección de correo electrónico sea correcta.
Nos comprometemos plenamente a proteger tu privacidad y tus datos personales de acuerdo con el RGPD (Reglamento de la UE, 2018).
Para obtener más información sobre cómo recopilamos, tratamos y almacenamos tus datos, consulta nuestra Política de privacidad.
También estaremos encantados de responder cualquier pregunta que tengas, así que puedes ponerte en contacto con nosotros seleccionando «Legal» en el menú desplegable.
¿Necesitas ayuda?
Echa un vistazo a nuestro Centro de ayuda — ¡es rápido y fácil! Si sigues necesitando ayuda, puedes iniciar una conversación, enviarnos un mensaje a través de nuestro Formulario de contacto — o escribirnos directamente por WhatsApp — ¡estaremos encantados de ayudarte!
Devoluciones gratuitas de 30 días
Dispones de 30 días, a partir de la fecha de entrega, para devolver cualquier artículo no deseado a través de nuestro Portal de devoluciones de forma rápida y fácil. Consulta nuestra Política de devoluciones para obtener más información.
Pagos seguros
La información de pago se transfiere según los más altos estándares de seguridad, lo que significa que los detalles de su pago estarán completamente encriptados.
HOW TO READ THE DIGITAL PRODUCT PASSPORT
KARL LAGERFELD’s Digital Product Passport provides product-level information on materials and supply chain traceability, based on available data collected from suppliers and partners. It can be accessed by scanning a QR code in the garment’s care label.
The passports are powered by Fairly Made®, a traceability and impact measurement platform that helps KARL LAGERFELD collect and display product-specific information across its supply chain.
The Digital Product Passport collates information on the product’s materials, supply chain, traceability, recyclability, and selected environmental characteristics, to provide the information available for that specific item at the time of analysis.
Using a smartphone, scan the QR code in your product’s care label. You can also access the passport through selected product pages on KARLLAGERFELD.COM.
The Digital Product Passport makes product information more accessible to customers, bringing key details together in one place. This includes information on identified materials, suppliers and production stages. As supply chains are complex and continually evolve, the passport reflects the data available for that specific product at the time of analysis.
MATERIALS
The Materials section shows the main material composition of the product. Depending on the item, this may include the main fabric, lining, trims and other components.
RECYCLABILITY SCORE
The Recyclability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
The score indicates the product’s recyclability potential based on factors including its product type, material composition, recycling method, and how easily it can be broken down into fibers for reuse. Actual recycling also depends on factors like collection, sorting and recycling infrastructure, which may vary by location.
A higher score indicates greater recyclability potential under Fairly Made®’s methodology. The below follows Fairly Made’s definition of scoring:
5/5 - Products made from a single component and a single material are generally easier to recycle, as they can be broken down into fibers and potentially transformed into new yarn.
1/5 - Products containing elastane, or complex product types such as shoes and bags, are more difficult to recycle through fiber recycling processes.
The score should be read as an indication of recyclability potential based on Fairly Made®’s methodology and the product information available at the time of analysis.
TRACEABILITY SCORE
The Traceability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
According to Fairly Made's definition, the Traceability score of a product indicates the extent to which suppliers and production stages have been identified in the product information. This score reflects the proportion of supply chain actors identified for the product components and production stages included in Fairly Made® methodology.
The score is based on:
1. The number of manufacturing steps required to produce the item is estimated. This involves mapping out the entire production process, from raw material extraction to the final assembly of the product.
2. The suppliers involved in the product supply chain are identified with their role and country of origin.
3. Each component of a product has its own traceability score based on the number of suppliers identified in its supply chain.
4. The traceability score of a product is the weighted sum of the scores of its components according to the weight of each of them.
0/5 - No supplier has been identified in the supply chain.
5/5 - All suppliers in all tiers have been identified.
PRODUCT TAB
The Product tab shows where the key stages of the product supply chain took place.
For selected product components, like the main fabric, the Digital Product Passport shows the production stages and the country linked to each stage. These may include weaving, dyeing, and product manufacturing.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the fabric or material.
Product manufacturing is the process of assembling the product into its final form.
Arrows show the sequence of these stages. For example, a product’s main fabric may be traced through weaving, dyeing, and product manufacturing, with the relevant country shown for each stage.
PLASTIC MICROFIBERS
Where shown, the Plastic Microfibers section indicates that a product may release microplastics into the environment during washing. This information is generally relevant to products containing synthetic materials and highlights a potential environmental impact that can occur during the product’s use.
DETAILED TRACEABILITY
The Detailed Traceability section provides a more complete view of the identified supply chain for a selected component.
It shows the countries and the production stages identified for that component. Depending on the material and product type, these may include polymer synthesis, spinning, weaving, dyeing, product manufacturing and warehousing.
Polymer synthesis is the process of creating synthetic raw materials.
Spinning is the process of turning fibers into yarn.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the material.
Product manufacturing is the process of assembling the product into its final form.
Warehouse is the stage where the finished product is stored before distribution.
When multiple components are available, use the dropdown to view traceability information for each component separately.
FAQs
The Digital Product Passport is part of KARL LAGERFELD’s effort to make product information easier to access. By bringing product-level information together in one place, it helps customers understand the data available for a specific item.
The information shown depends on factors like the product type, materials, supply chain complexity and data available at the time of analysis. As supply chains can vary significantly between products, some items may have more detailed traceability or environmental information than others.
The Digital Product Passport shows the key identified stages in the product’s supply chain, which may include steps like material production, dyeing and final manufacturing. Assupply chains can be complex, the passport should be understood as a product-level overview of the information available at the time of analysis.