Payment & Promotions
Everything you need to know about payments and promos—discover payment options, how to apply discounts, and learn about payment security.
When shopping on karllagerfeld.com, you can use any of the following payment methods:
VISA
Paypal
ApplePay
American Express
Mastercard
Diners
Discover
JCB
For your security, all credit card payments will undergo validation checks and authorization.
We also offer an Express Checkout option, which conveniently and securely saves your credit card details so you don't have to enter them each time you make a purchase.
When you enter your payment details, we will authorize your card before completing your order.
The time at which you’ll be charged depends on your selected payment method.
For more information, please contact your payment provider directly.
For exclusive offers and promo codes for your favorite looks all year round, subscribe to our Newsletter.
To use your code, simply enter the code in the “Promo Code” field in your Shopping Bag and click “Apply.” And remember, only one promo code can be applied per order.
If your promo code doesn’t work, it may be because the code has already been used or the promotion date has expired. The promo code may also apply exclusively to one product category, but you can double-check this and find full details for the promotion in the newsletter where you originally received the code.
We are committed to protecting your data when shopping on karllagerfeld.com.
Every purchase is made with maximum security thanks to our payment partner Shopify Payments and their advanced encryption services, as shown by the lock symbol in the web address bar and the “https” at the beginning of our web address.
All transactions via karllagerfeld.com are also managed by Shopify Payments, who may carry out anti-fraud checks before approving payments.
For even greater protection, they may also contact you for further details before confirming an order.
Local tax regulations apply when shopping on karllagerfeld.com, and for delivery to non-EU countries further taxes and custom charges may apply.
All taxes are calculated and clearly displayed at checkout so you won’t be surprised about any additional charges.
Pricing and promotions on karllagerfeld.com are country-specific. If the shipping country selected at checkout differs from the browsing country, prices, available promotions, and applicable exchange rates may change accordingly.
Let’s take a closer look at this issue for you. If the amount paid is lower than your original order total shown at checkout, it may be that one or more items are no longer available and so you have only been charged for those items that have been shipped to you. In all cases where items are unavailable, we will ensure they are refunded as soon as possible.
If the amount paid is higher than displayed at checkout, please contact us so we can look into this for you. Any additional charges or those taken in error will be refunded to you immediately.
When shopping on karllagerfeld.com, we can assure you that your credit card will only be charged once for your order.
But it is possible that the amount is appearing twice on your card statement – the first entry being a payment authorization request, which is made when you place the order, and the second the payment confirmation.
If you have any concerns about your recent transaction on karllagerfeld.com, please do not hesitate to contact us.
NEED HELP?
Check out our Help Center —it’s quick and easy! If you still need help, you can start a chat or drop a message through our Contact Form — we’d love to hear from you!
FREE AND EASY RETURNS
You have 30 days from the date of delivery to return any unwanted items via our quick and easy-to-use returns process. Visit the Return policy for more information.
SECURE PAYMENTS
Payment information is transferred according to the highest security standards, meaning your payment details will be completely encrypted.
HOW TO READ THE DIGITAL PRODUCT PASSPORT
KARL LAGERFELD’s Digital Product Passport provides product-level information on materials and supply chain traceability, based on available data collected from suppliers and partners. It can be accessed by scanning a QR code in the garment’s care label.
The passports are powered by Fairly Made®, a traceability and impact measurement platform that helps KARL LAGERFELD collect and display product-specific information across its supply chain.
The Digital Product Passport collates information on the product’s materials, supply chain, traceability, recyclability, and selected environmental characteristics, to provide the information available for that specific item at the time of analysis.
Using a smartphone, scan the QR code in your product’s care label. You can also access the passport through selected product pages on KARLLAGERFELD.COM.
The Digital Product Passport makes product information more accessible to customers, bringing key details together in one place. This includes information on identified materials, suppliers and production stages. As supply chains are complex and continually evolve, the passport reflects the data available for that specific product at the time of analysis.
MATERIALS
The Materials section shows the main material composition of the product. Depending on the item, this may include the main fabric, lining, trims and other components.
RECYCLABILITY SCORE
The Recyclability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
The score indicates the product’s recyclability potential based on factors including its product type, material composition, recycling method, and how easily it can be broken down into fibers for reuse. Actual recycling also depends on factors like collection, sorting and recycling infrastructure, which may vary by location.
A higher score indicates greater recyclability potential under Fairly Made®’s methodology. The below follows Fairly Made’s definition of scoring:
5/5 - Products made from a single component and a single material are generally easier to recycle, as they can be broken down into fibers and potentially transformed into new yarn.
1/5 - Products containing elastane, or complex product types such as shoes and bags, are more difficult to recycle through fiber recycling processes.
The score should be read as an indication of recyclability potential based on Fairly Made®’s methodology and the product information available at the time of analysis.
TRACEABILITY SCORE
The Traceability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
According to Fairly Made's definition, the Traceability score of a product indicates the extent to which suppliers and production stages have been identified in the product information. This score reflects the proportion of supply chain actors identified for the product components and production stages included in Fairly Made® methodology.
The score is based on:
1. The number of manufacturing steps required to produce the item is estimated. This involves mapping out the entire production process, from raw material extraction to the final assembly of the product.
2. The suppliers involved in the product supply chain are identified with their role and country of origin.
3. Each component of a product has its own traceability score based on the number of suppliers identified in its supply chain.
4. The traceability score of a product is the weighted sum of the scores of its components according to the weight of each of them.
0/5 - No supplier has been identified in the supply chain.
5/5 - All suppliers in all tiers have been identified.
PRODUCT TAB
The Product tab shows where the key stages of the product supply chain took place.
For selected product components, like the main fabric, the Digital Product Passport shows the production stages and the country linked to each stage. These may include weaving, dyeing, and product manufacturing.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the fabric or material.
Product manufacturing is the process of assembling the product into its final form.
Arrows show the sequence of these stages. For example, a product’s main fabric may be traced through weaving, dyeing, and product manufacturing, with the relevant country shown for each stage.
PLASTIC MICROFIBERS
Where shown, the Plastic Microfibers section indicates that a product may release microplastics into the environment during washing. This information is generally relevant to products containing synthetic materials and highlights a potential environmental impact that can occur during the product’s use.
DETAILED TRACEABILITY
The Detailed Traceability section provides a more complete view of the identified supply chain for a selected component.
It shows the countries and the production stages identified for that component. Depending on the material and product type, these may include polymer synthesis, spinning, weaving, dyeing, product manufacturing and warehousing.
Polymer synthesis is the process of creating synthetic raw materials.
Spinning is the process of turning fibers into yarn.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the material.
Product manufacturing is the process of assembling the product into its final form.
Warehouse is the stage where the finished product is stored before distribution.
When multiple components are available, use the dropdown to view traceability information for each component separately.
FAQs
The Digital Product Passport is part of KARL LAGERFELD’s effort to make product information easier to access. By bringing product-level information together in one place, it helps customers understand the data available for a specific item.
The information shown depends on factors like the product type, materials, supply chain complexity and data available at the time of analysis. As supply chains can vary significantly between products, some items may have more detailed traceability or environmental information than others.
The Digital Product Passport shows the key identified stages in the product’s supply chain, which may include steps like material production, dyeing and final manufacturing. Assupply chains can be complex, the passport should be understood as a product-level overview of the information available at the time of analysis.