Shopping & Orders
Everything you need to know about shopping on karllagerfeld.com—from finding a product to checking order status and locating your nearest store.
If you have something specific in mind, use our search function to find what you’re looking for.
You can also browse our collections at your leisure – simply head to our home page for the latest arrivals or shop by product category from the top navigation menu.
To find your perfect size, color or style, use the “Filter” option to refine your search.
We regularly launch new products, so be sure to check our website frequently for the latest arrivals.
If a product is sold out, it may become available again — you can sign up to be notified when it's back in stock.
On each product page, you’ll find everything you need to know about the item, including scalable images, available sizes, color options, and a detailed description.
Here, you’ll also find the finer details relating to material composition and sustainability.
Thank you! We are delighted you choose Karl Lagerfeld.
To Purchase an item on our brand, please follow the instructions below
- Select an item you’d like to buy.
- On the product page, select your preferred color and size.
- Click “Add to shopping bag.”
- Once you’ve finished shopping, click "Go to Checkout” in your Shopping Bag.
- If you have a promo code, enter it here.
- Enter your email address. We will instantly recognize if you are a new or existing customer. New customers will have the option to create an account or continue without registering.
- Enter your shipping details and select a shipping method.
- Select a payment method and enter your payment details.
- Check that all the information entered is correct and in full, then click "Confirm."
We’ll send you a confirmation email for your order shortly after it has been placed.
From here, our warehouse will take care of everything – selecting, packing, and shipping your order.
You’ll receive a notification email as soon as your order is on its way to you.
We’re sorry to hear you haven’t received your order confirmation, but we can help you find it.
The first place to look is your spam folder.
To avoid future KARL communications being blocked, simply add [email protected] and [email protected] to your address book.
If this doesn’t work, it may be that we don’t have your full or correct email address, in which case please contact us and we’ll look into this further for you.
The best place to start is to check that information has been entered into all “required fields” (*those with an asterisk next to them).
Next, double-check that the payment details are correct for the selected payment method.
If neither of those steps are successful, contact us so we can look into this for you.
After an order has been placed, unfortunately we’re unable to cancel it.
This is because we start packing your order as soon as you hit the purchase button – the process really is that quick.
But you can return any unwanted items to us straight away – just head to our Return Policy to find out how.
As soon as you’ve placed your order, we start packing it straight away.
Unfortunately, this means we can’t make any changes to your order after it has been placed.
But if you want to return an unwanted item, that’s easy to do; head to our Return Policy to find out how.
Alternatively, if you’d like to buy additional items, simply create a new order.
We start packing each order as soon as it is placed, which unfortunately means we’re unable to combine two or more separate orders in one shipment – even if they’re being delivered to the same address.
But keep an eye on your emails as we’ll send you unique tracking numbers and invoices for each order, so you can follow their progress.
We’d love to see you in-store.
Head to the our Stores Locator to find your nearest KARL LAGERFELD store, outlet or retailer.
We look forward to welcoming you.
NEED HELP?
Check out our Help Center —it’s quick and easy! If you still need help, you can start a chat or drop a message through our Contact Form — we’d love to hear from you!
FREE AND EASY RETURNS
You have 30 days from the date of delivery to return any unwanted items via our quick and easy-to-use returns process. Visit the Return policy for more information.
SECURE PAYMENTS
Payment information is transferred according to the highest security standards, meaning your payment details will be completely encrypted.
HOW TO READ THE DIGITAL PRODUCT PASSPORT
KARL LAGERFELD’s Digital Product Passport provides product-level information on materials and supply chain traceability, based on available data collected from suppliers and partners. It can be accessed by scanning a QR code in the garment’s care label.
The passports are powered by Fairly Made®, a traceability and impact measurement platform that helps KARL LAGERFELD collect and display product-specific information across its supply chain.
The Digital Product Passport collates information on the product’s materials, supply chain, traceability, recyclability, and selected environmental characteristics, to provide the information available for that specific item at the time of analysis.
Using a smartphone, scan the QR code in your product’s care label. You can also access the passport through selected product pages on KARLLAGERFELD.COM.
The Digital Product Passport makes product information more accessible to customers, bringing key details together in one place. This includes information on identified materials, suppliers and production stages. As supply chains are complex and continually evolve, the passport reflects the data available for that specific product at the time of analysis.
MATERIALS
The Materials section shows the main material composition of the product. Depending on the item, this may include the main fabric, lining, trims and other components.
RECYCLABILITY SCORE
The Recyclability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
The score indicates the product’s recyclability potential based on factors including its product type, material composition, recycling method, and how easily it can be broken down into fibers for reuse. Actual recycling also depends on factors like collection, sorting and recycling infrastructure, which may vary by location.
A higher score indicates greater recyclability potential under Fairly Made®’s methodology. The below follows Fairly Made’s definition of scoring:
5/5 - Products made from a single component and a single material are generally easier to recycle, as they can be broken down into fibers and potentially transformed into new yarn.
1/5 - Products containing elastane, or complex product types such as shoes and bags, are more difficult to recycle through fiber recycling processes.
The score should be read as an indication of recyclability potential based on Fairly Made®’s methodology and the product information available at the time of analysis.
TRACEABILITY SCORE
The Traceability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
According to Fairly Made's definition, the Traceability score of a product indicates the extent to which suppliers and production stages have been identified in the product information. This score reflects the proportion of supply chain actors identified for the product components and production stages included in Fairly Made® methodology.
The score is based on:
1. The number of manufacturing steps required to produce the item is estimated. This involves mapping out the entire production process, from raw material extraction to the final assembly of the product.
2. The suppliers involved in the product supply chain are identified with their role and country of origin.
3. Each component of a product has its own traceability score based on the number of suppliers identified in its supply chain.
4. The traceability score of a product is the weighted sum of the scores of its components according to the weight of each of them.
0/5 - No supplier has been identified in the supply chain.
5/5 - All suppliers in all tiers have been identified.
PRODUCT TAB
The Product tab shows where the key stages of the product supply chain took place.
For selected product components, like the main fabric, the Digital Product Passport shows the production stages and the country linked to each stage. These may include weaving, dyeing, and product manufacturing.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the fabric or material.
Product manufacturing is the process of assembling the product into its final form.
Arrows show the sequence of these stages. For example, a product’s main fabric may be traced through weaving, dyeing, and product manufacturing, with the relevant country shown for each stage.
PLASTIC MICROFIBERS
Where shown, the Plastic Microfibers section indicates that a product may release microplastics into the environment during washing. This information is generally relevant to products containing synthetic materials and highlights a potential environmental impact that can occur during the product’s use.
DETAILED TRACEABILITY
The Detailed Traceability section provides a more complete view of the identified supply chain for a selected component.
It shows the countries and the production stages identified for that component. Depending on the material and product type, these may include polymer synthesis, spinning, weaving, dyeing, product manufacturing and warehousing.
Polymer synthesis is the process of creating synthetic raw materials.
Spinning is the process of turning fibers into yarn.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the material.
Product manufacturing is the process of assembling the product into its final form.
Warehouse is the stage where the finished product is stored before distribution.
When multiple components are available, use the dropdown to view traceability information for each component separately.
FAQs
The Digital Product Passport is part of KARL LAGERFELD’s effort to make product information easier to access. By bringing product-level information together in one place, it helps customers understand the data available for a specific item.
The information shown depends on factors like the product type, materials, supply chain complexity and data available at the time of analysis. As supply chains can vary significantly between products, some items may have more detailed traceability or environmental information than others.
The Digital Product Passport shows the key identified stages in the product’s supply chain, which may include steps like material production, dyeing and final manufacturing. Assupply chains can be complex, the passport should be understood as a product-level overview of the information available at the time of analysis.