Payment & Promotions

When you enter your payment details, we will authorize your card before completing your order.
The time at which you’ll be charged depends on your selected payment method.
For more information, please contact your payment provider directly.

For exclusive offers and promo codes for your favorite looks all year round, subscribe to our Newsletter.

To use your code, simply enter the code in the “Promo Code” field in your Shopping Bag and click “Apply.” And remember, only one promo code can be applied per order.

If your promo code doesn’t work, it may be because the code has already been used or the promotion date has expired. The promo code may also apply exclusively to one product category, but you can double-check this and find full details for the promotion in the newsletter where you originally received the code.

We are committed to protecting your data when shopping on karllagerfeld.com.

Every purchase is made with maximum security thanks to our payment partner Shopify Payments and their advanced encryption services, as shown by the lock symbol in the web address bar and the “https” at the beginning of our web address.

All transactions via karllagerfeld.com are also managed by Shopify Payments, who may carry out anti-fraud checks before approving payments.

For even greater protection, they may also contact you for further details before confirming an order.

Local tax regulations apply when shopping on karllagerfeld.com, and for delivery to non-EU countries further taxes and custom charges may apply.

All taxes are calculated and clearly displayed at checkout so you won’t be surprised about any additional charges.

Pricing and promotions on karllagerfeld.com are country-specific. If the shipping country selected at checkout differs from the browsing country, prices, available promotions, and applicable exchange rates may change accordingly.

Let’s take a closer look at this issue for you. If the amount paid is lower than your original order total shown at checkout, it may be that one or more items are no longer available and so you have only been charged for those items that have been shipped to you. In all cases where items are unavailable, we will ensure they are refunded as soon as possible.

If the amount paid is higher than displayed at checkout, please contact us so we can look into this for you. Any additional charges or those taken in error will be refunded to you immediately.

When shopping on karllagerfeld.com, we can assure you that your credit card will only be charged once for your order.

But it is possible that the amount is appearing twice on your card statement – the first entry being a payment authorization request, which is made when you place the order, and the second the payment confirmation.

If you have any concerns about your recent transaction on karllagerfeld.com, please do not hesitate to contact us.