Technical Help

Are you experiencing technical issues? From login problems to browser tips, find troubleshooting advice and get support for a smooth shopping experience.

If you’re having trouble viewing or accessing karllagerfeld.com, we’re here to help.

For the very best shopping experience, we recommend using the latest version of your preferred web browser, so if you’re experiencing any technical glitches, start by checking you’re fully up to date.

To troubleshoot navigation issues, we suggest eliminating Cookies and Temporary Files from your computer and verifying that Javascript is enabled.

If the problem persists, our team is happy to look into the issue for you – we’ll get you back up and shopping in no time.

Simply, contact us with details of the issue you’re experiencing and the following information:

Your operating system (Windows 11, Mac OS X, etc.)
Internet browser and version (Chrome, Safari, etc.)
The URL that you were trying to access (www.karllagerfeld.com).

We're sorry to hear this. The item or size in your bag may have been purchased by another customer, as products remain available on the website until checkout is completed.

If the item is sold out, don’t worry — some styles do come back! You can sign up to be notified if it returns.

In the meantime, feel free to explore other colorways or contact our Customer Care team, who will be happy to suggest a similar style for you.

We’re sorry to hear this, but we’re here to help.

Our newsletter may be getting stuck in your email account’s anti-spam filter, in which case try adding “[email protected]” to your safe senders list.

If that doesn’t work, it may be that we don’t have your full or correct email address, so contact our Customer Care and we’ll make sure you’re up-to-date and ready to receive our latest news.

We’re fully committed to protecting your privacy and personal data in accordance with GDPR (EU Regulation, 2018).

For more information about how we collect, process and store your data, head to our Privacy Policy.

Alternatively, we are happy to answer any questions you may have so feel free to contact us by selecting “Legal” from the "Subject" drop-down menu of our Contact Form.

Need help?

Check out our Help Center — it’s quick and easy! If you still need help, you can start a chat, send us a message on WhatsApp, or submit a request through our Contact Form — we’d love to hear from you!

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Free 30-day returns

You have 30 days from the date of delivery to return any unwanted items for free via our quick and easy-to-use Returns Portal. Visit our Returns Policy for more information.

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Secure payments

Payment information is transferred according to the highest security standards, meaning your payment details will be completely encrypted.

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