Returns & Refunds
We offer free returns within 30 days—learn all about how it works, from sending items back to receiving your refund.
You can return any item purchased from karllagerfeld.com within 30 days of receiving your order. Here’s how:
1. Before returning items, please make sure they are in the same condition you received them in, with the identification tag and seal attached. Unfortunately, we cannot accept late returns or items that are not in their original condition.
2. Log in to our Returns Portal with your email address and Order Number.
3. Select the items you want to return from your order and enter a Reason Code. You can double-check that you are selecting the correct return items by using your original order details – this is particularly useful if you ordered multiple sizes or colorways for one style.
4. Pack your items in their original packaging, print your return label, and attach it to your parcel. Alternatively, you may use a QR code instead of printing the label—this option is available only for returns from Germany, the Netherlands, and France.
5. Take your parcel to the drop-off point of the carrier shown on your return label.
6. Once your parcel has reached our warehouse, our team will check and process your return within 3-21 working days. You’ll then receive an email to confirm your refund is on its way to you.
Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, please visit our Returns Portal and follow the return instructions. You can leave the return reason as “pick a return reason”. Once your request has been submitted, you will receive confirmation that your withdrawal request has been received.
After the returned goods have been received and processed, your refund will be issued in accordance with applicable legal requirements.
Unfortunately, we are unable to offer an exchange for any items purchased on karllagerfeld.com.
However, all items returned to us in their original condition (including attached identification tags) and within 30 days of their delivery date will receive a full refund.
View our Return Policy for more information.
If you’d like a different size or color of an item, please place a new order for the replacement style and we’ll happily get this shipped over to you.
We are committed to processing returns as quickly as possible – usually within three business days of arriving at our warehouse.
During peak times of the year, however, it may take up to 7 to 14 business days, so we hope you can bear with us while we work as quickly as we can.
Once your return has been accepted, we will send you a confirmation email for your refund. We will provide a full refund for cost of the product but, unfortunately, we are unable to refund the cost of the original shipping to you.
All refunds are issued to the payment method used to make the purchase.
Please note that refunds are issued in the original purchase currency. As part of international payment processing, minor variations in the final refunded amount may occur due to currency conversion. These adjustments are beyond our control and cannot be refunded.
The time it takes to process a refund may vary according to the payment method used.
We recommend allowing 7 to 14 business days to receive your refund. After this time, please contact your bank or payment provider.
You are also welcome to contact us - our Customer Care team is ready to help.
Unfortunately, it is not possible to use your own return method as all returns must be processed using our Returns Portal. You can, however, return unwanted items to selected KARL LAGERFELD stores. Here is the list of our stores where you can make a return:
- Madrid Fuencarral, Madrid, Spain
- Paris Saint Germain, Paris, France
- Paris Le Marais, Paris, France
\ - Munich Maffeistrasse, München, Germany
- Dusseldorf Königsallee, Düsseldorf, Germany
- Berlin Friedrichstrasse, Berlin, Germany
- Berlin Ku'Damm, Berlin, Germany
- Hamburg Westfield, Hamburg, Germany
- London Regent Street, London, United Kingdom
- London Westfield, London, United Kingdom
- Warsaw Westfield Mokotów, Warszawa, Poland
As we need to process each order separately, it is not possible to combine multiple orders in one return.
But our Returns Portal is quick and easy to use, and we are committed to processing returns as swiftly as possible.
We’re delighted that you have decided to keep your order – we know it looks great on you.
And don't worry, you don't have to contact us or do anything.
We hope you enjoy your purchase.
For our customer’s security, all refunds are issued to the original payment method so, unfortunately, we are not able to authorize a refund to a different account.
The gift-giver is able to return any unwanted items to us through our Return Portal.
He will then receive a refund and can make a new or replacement purchase for you.
To protect our customers’ payment security, we cannot issue a refund to a credit card that is different to that originally used to make the purchase.
NEED HELP?
Check out our Help Center —it’s quick and easy! If you still need help, you can start a chat or drop a message through our Contact Form — we’d love to hear from you!
FREE AND EASY RETURNS
You have 30 days from the date of delivery to return any unwanted items via our quick and easy-to-use returns process. Visit the Return policy for more information.
SECURE PAYMENTS
Payment information is transferred according to the highest security standards, meaning your payment details will be completely encrypted.
HOW TO READ THE DIGITAL PRODUCT PASSPORT
KARL LAGERFELD’s Digital Product Passport provides product-level information on materials and supply chain traceability, based on available data collected from suppliers and partners. It can be accessed by scanning a QR code in the garment’s care label.
The passports are powered by Fairly Made®, a traceability and impact measurement platform that helps KARL LAGERFELD collect and display product-specific information across its supply chain.
The Digital Product Passport collates information on the product’s materials, supply chain, traceability, recyclability, and selected environmental characteristics, to provide the information available for that specific item at the time of analysis.
Using a smartphone, scan the QR code in your product’s care label. You can also access the passport through selected product pages on KARLLAGERFELD.COM.
The Digital Product Passport makes product information more accessible to customers, bringing key details together in one place. This includes information on identified materials, suppliers and production stages. As supply chains are complex and continually evolve, the passport reflects the data available for that specific product at the time of analysis.
MATERIALS
The Materials section shows the main material composition of the product. Depending on the item, this may include the main fabric, lining, trims and other components.
RECYCLABILITY SCORE
The Recyclability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
The score indicates the product’s recyclability potential based on factors including its product type, material composition, recycling method, and how easily it can be broken down into fibers for reuse. Actual recycling also depends on factors like collection, sorting and recycling infrastructure, which may vary by location.
A higher score indicates greater recyclability potential under Fairly Made®’s methodology. The below follows Fairly Made’s definition of scoring:
5/5 - Products made from a single component and a single material are generally easier to recycle, as they can be broken down into fibers and potentially transformed into new yarn.
1/5 - Products containing elastane, or complex product types such as shoes and bags, are more difficult to recycle through fiber recycling processes.
The score should be read as an indication of recyclability potential based on Fairly Made®’s methodology and the product information available at the time of analysis.
TRACEABILITY SCORE
The Traceability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
According to Fairly Made's definition, the Traceability score of a product indicates the extent to which suppliers and production stages have been identified in the product information. This score reflects the proportion of supply chain actors identified for the product components and production stages included in Fairly Made® methodology.
The score is based on:
1. The number of manufacturing steps required to produce the item is estimated. This involves mapping out the entire production process, from raw material extraction to the final assembly of the product.
2. The suppliers involved in the product supply chain are identified with their role and country of origin.
3. Each component of a product has its own traceability score based on the number of suppliers identified in its supply chain.
4. The traceability score of a product is the weighted sum of the scores of its components according to the weight of each of them.
0/5 - No supplier has been identified in the supply chain.
5/5 - All suppliers in all tiers have been identified.
PRODUCT TAB
The Product tab shows where the key stages of the product supply chain took place.
For selected product components, like the main fabric, the Digital Product Passport shows the production stages and the country linked to each stage. These may include weaving, dyeing, and product manufacturing.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the fabric or material.
Product manufacturing is the process of assembling the product into its final form.
Arrows show the sequence of these stages. For example, a product’s main fabric may be traced through weaving, dyeing, and product manufacturing, with the relevant country shown for each stage.
PLASTIC MICROFIBERS
Where shown, the Plastic Microfibers section indicates that a product may release microplastics into the environment during washing. This information is generally relevant to products containing synthetic materials and highlights a potential environmental impact that can occur during the product’s use.
DETAILED TRACEABILITY
The Detailed Traceability section provides a more complete view of the identified supply chain for a selected component.
It shows the countries and the production stages identified for that component. Depending on the material and product type, these may include polymer synthesis, spinning, weaving, dyeing, product manufacturing and warehousing.
Polymer synthesis is the process of creating synthetic raw materials.
Spinning is the process of turning fibers into yarn.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the material.
Product manufacturing is the process of assembling the product into its final form.
Warehouse is the stage where the finished product is stored before distribution.
When multiple components are available, use the dropdown to view traceability information for each component separately.
FAQs
The Digital Product Passport is part of KARL LAGERFELD’s effort to make product information easier to access. By bringing product-level information together in one place, it helps customers understand the data available for a specific item.
The information shown depends on factors like the product type, materials, supply chain complexity and data available at the time of analysis. As supply chains can vary significantly between products, some items may have more detailed traceability or environmental information than others.
The Digital Product Passport shows the key identified stages in the product’s supply chain, which may include steps like material production, dyeing and final manufacturing. Assupply chains can be complex, the passport should be understood as a product-level overview of the information available at the time of analysis.