Shipping & Delivery
Find out everything you want to know about receiving your order — from shipping times to delivery options and what to expect once your package is on its way.
Once your order has been shipped, you can track its progress on our Order Tracking page by entering your email address and order number to see the latest delivery updates.
You will also receive a shipping confirmation email including the carrier name and tracking number. Alternatively, you can use this tracking number on the carrier’s website for detailed updates.
If you need any further assistance, feel free to chat with us - we’ll be happy to help.
Delivery date and time selection is not available at checkout.
Once your order is shipped, you’ll receive an email with tracking information.
You may then contact the carrier directly to check if they offer delivery scheduling options.
The most up-to-date information about your shipment is available on the carrier’s website. You can find your tracking number and the carrier details in the Shipping Confirmation email.
If a delivery attempt was made but missed, please reach out to the carrier directly to rearrange a delivery at a convenient time.
If the tracking link shows that your package has been delivered but you cannot locate it, we recommend first checking with your neighbours or other members of your household, as the carrier may have left the parcel with them.
If you are still unable to find your package, please contact our customer service team within 3 days of the delivery date so that we can investigate the issue with the carrier. Unfortunately, we may not be able to open an investigation after this timeframe.
If you need any further assistance, you can chat with us and we will be happy to help.
FREE SHIPPING ON ORDERS OVER $200
EXPRESS SHIPPING in 5-7 working days: $10
If your shipping address is in an area not serviced by our standard carrier, we may use an alternative carrier to ensure timely delivery.
In such cases, the shipping confirmation email will specify which carrier was used, along with the tracking information.
We’ll send you a Shipping Confirmation email with your unique Tracking Number as soon as your order is ready.
All orders are shipped directly to you from our warehouse in The Netherlands.
We love to see our customers in-store, so we offer free pick-up for online orders at selected KARL LAGERFELD stores.
Simply select "Pick up in store" at checkout and choose the store you’d like to collect your order from.
As soon as your parcel is ready, you’ll receive a Shipping Confirmation email to let you know the order has left our warehouse.
Once your parcel has arrived in store, you’ll receive a second email inviting you to pick up your order from your chosen store.
Just remember to bring a copy of the email (printed or on your phone/tablet) and a valid photo ID.
You have 7 days to collect your order, during which you’ll receive two reminder emails so keep an eye on your inbox.
After this time, the items will be returned to our warehouse and you’ll receive a refund for your order.
You can view a full list of stores offering pick-up at checkout.
Every KARL LAGERFELD product is accompanied by packaging, like hangtags, instruction cards, collection details and keepsake boxes. To ensure a lower footprint, all of these items are made from 100% paper certified by the Forest Stewardship Council (FSC), though specifics may vary from product to product:
- All polybags that are used for protection during transport are made from 100% recycled plastic.
- Certain underwear products are sold in boxes that are crafted from FSC certified paper.
- All dust bags are made from 100% organic cotton.
- Fragile items, such as Jewellery or Home goods, are packed in boxes crafted from FSC certified paper and include a velvet cushion to protect the product. The cushion is made from polyester.
- Karl Lagerfeld aims to replace the polyester to a recycled material alternative in the future.
- Swimwear is packaged in recycled plastic zip bags which can be re-used to store your swimwear items.
- We encourage all customers to store precious KARL LAGERFELD items in their original packaging, reusing it every time.
- All KARL LAGERFELD packaging items meet EU requirements in regard to hazardous chemicals.
- KARL LAGERFELD has implemented the AFIRM Packaging Restricted Substances list.
If you’re curious to know more about your specific item or purchase, you can check the product packaging which always includes further information.
Please recycle your packaging following the rules of your municipality.
Gift packaging and gift note options are currently unavailable. This is due to our commitment to sustainability and minimizing excess packaging to reduce environmental impact.
NEED HELP?
Check out our Help Center —it’s quick and easy! If you still need help, you can start a chat or drop a message through our Contact Form — we’d love to hear from you!
FREE AND EASY RETURNS
You have 30 days from the date of delivery to return any unwanted items via our quick and easy-to-use returns process. Visit the Return policy for more information.
SECURE PAYMENTS
Payment information is transferred according to the highest security standards, meaning your payment details will be completely encrypted.
HOW TO READ THE DIGITAL PRODUCT PASSPORT
KARL LAGERFELD’s Digital Product Passport provides product-level information on materials and supply chain traceability, based on available data collected from suppliers and partners. It can be accessed by scanning a QR code in the garment’s care label.
The passports are powered by Fairly Made®, a traceability and impact measurement platform that helps KARL LAGERFELD collect and display product-specific information across its supply chain.
The Digital Product Passport collates information on the product’s materials, supply chain, traceability, recyclability, and selected environmental characteristics, to provide the information available for that specific item at the time of analysis.
Using a smartphone, scan the QR code in your product’s care label. You can also access the passport through selected product pages on KARLLAGERFELD.COM.
The Digital Product Passport makes product information more accessible to customers, bringing key details together in one place. This includes information on identified materials, suppliers and production stages. As supply chains are complex and continually evolve, the passport reflects the data available for that specific product at the time of analysis.
MATERIALS
The Materials section shows the main material composition of the product. Depending on the item, this may include the main fabric, lining, trims and other components.
RECYCLABILITY SCORE
The Recyclability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
The score indicates the product’s recyclability potential based on factors including its product type, material composition, recycling method, and how easily it can be broken down into fibers for reuse. Actual recycling also depends on factors like collection, sorting and recycling infrastructure, which may vary by location.
A higher score indicates greater recyclability potential under Fairly Made®’s methodology. The below follows Fairly Made’s definition of scoring:
5/5 - Products made from a single component and a single material are generally easier to recycle, as they can be broken down into fibers and potentially transformed into new yarn.
1/5 - Products containing elastane, or complex product types such as shoes and bags, are more difficult to recycle through fiber recycling processes.
The score should be read as an indication of recyclability potential based on Fairly Made®’s methodology and the product information available at the time of analysis.
TRACEABILITY SCORE
The Traceability score ranges from 1/5 to 5/5 and is calculated by Fairly Made®.
According to Fairly Made's definition, the Traceability score of a product indicates the extent to which suppliers and production stages have been identified in the product information. This score reflects the proportion of supply chain actors identified for the product components and production stages included in Fairly Made® methodology.
The score is based on:
1. The number of manufacturing steps required to produce the item is estimated. This involves mapping out the entire production process, from raw material extraction to the final assembly of the product.
2. The suppliers involved in the product supply chain are identified with their role and country of origin.
3. Each component of a product has its own traceability score based on the number of suppliers identified in its supply chain.
4. The traceability score of a product is the weighted sum of the scores of its components according to the weight of each of them.
0/5 - No supplier has been identified in the supply chain.
5/5 - All suppliers in all tiers have been identified.
PRODUCT TAB
The Product tab shows where the key stages of the product supply chain took place.
For selected product components, like the main fabric, the Digital Product Passport shows the production stages and the country linked to each stage. These may include weaving, dyeing, and product manufacturing.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the fabric or material.
Product manufacturing is the process of assembling the product into its final form.
Arrows show the sequence of these stages. For example, a product’s main fabric may be traced through weaving, dyeing, and product manufacturing, with the relevant country shown for each stage.
PLASTIC MICROFIBERS
Where shown, the Plastic Microfibers section indicates that a product may release microplastics into the environment during washing. This information is generally relevant to products containing synthetic materials and highlights a potential environmental impact that can occur during the product’s use.
DETAILED TRACEABILITY
The Detailed Traceability section provides a more complete view of the identified supply chain for a selected component.
It shows the countries and the production stages identified for that component. Depending on the material and product type, these may include polymer synthesis, spinning, weaving, dyeing, product manufacturing and warehousing.
Polymer synthesis is the process of creating synthetic raw materials.
Spinning is the process of turning fibers into yarn.
Weaving is the process of turning yarns into fabric.
Dyeing is the process of applying color to the material.
Product manufacturing is the process of assembling the product into its final form.
Warehouse is the stage where the finished product is stored before distribution.
When multiple components are available, use the dropdown to view traceability information for each component separately.
FAQs
The Digital Product Passport is part of KARL LAGERFELD’s effort to make product information easier to access. By bringing product-level information together in one place, it helps customers understand the data available for a specific item.
The information shown depends on factors like the product type, materials, supply chain complexity and data available at the time of analysis. As supply chains can vary significantly between products, some items may have more detailed traceability or environmental information than others.
The Digital Product Passport shows the key identified stages in the product’s supply chain, which may include steps like material production, dyeing and final manufacturing. Assupply chains can be complex, the passport should be understood as a product-level overview of the information available at the time of analysis.